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If you need help, check out our Frequently Asked Questions (FAQ) below—chances are, you’ll find the answer you’re looking for.

Still stuck? No worries. Just send us a message through our ‘Contact Us’ page, and we’ll be happy to assist you!

Question : What is “Stripe” secure payment gateway?

Answer : Stripe is a secure online payment gateway that allows businesses to accept payments over the internet. It is widely used for processing credit card, debit card, and digital wallet transactions securely. It features Secure Transactions – Uses encryption and fraud protection to keep payments safe and Multiple Payment Methods – Supports credit/debit cards, Apple Pay, Google Pay, ACH transfers, and more.

Question : What is “PayPal”?

Answer : PayPal is a secure online payment platform that allows individuals and businesses to send, receive, and manage money electronically. It is one of the most widely used payment processors worldwide. It features Secure Transactions – Uses encryption and fraud detection to protect users and Multiple Payment Options – Accepts credit/debit cards, PayPal balance, bank transfers, and digital wallets. It’s also Widely Trusted - Used by millions of businesses and individuals worldwide.

Question : What format is the eBook in?

Answer : The eBook is available in PDF format (Portable Document Format), a widely compatible file type that works on all major operating systems. You can open PDFs using programs like Adobe Reader (download it here) or Apple Preview, which is pre-installed on all Apple computers. A PDF can be read on almost all phones, tablets and computers.

Question : I bought the eBook, but I can't find it on my computer. Where should I look?

Answer : After completing your payment, you were taken to the "Success" page, where the eBook download was available. A blue "Download" button was provided—after clicking it, you were prompted to choose a download location.

On most computers, the file is saved in either the Desktop or Downloads folder. If you can’t find it, try searching for “Spotting Scams Down Under” on your device.

Still can’t locate it? No worries! Send us an email with your name and purchase date, and we’ll be happy to assist you.

Question : Can I share the PDF with other members of my family?

Answer : You're welcome to share the PDF with family members living in the same household. However, if other family members in a different residence would like a copy, we kindly ask that they purchase their own via our website - eBooksOnline.com.au

This is part of our "Fair Use Policy", which helps ensure the hard work behind this eBook is recognised and supported. Your purchase makes it possible for us to create more valuable resources in the future, and we truly appreciate your support. Thank you!

Question : I’ve accidentally deleted my eBook? Help? What should I do now?

Answer : No worries! We’re happy to send you another copy via email. Just send us a message through the “Contact Us” page with your name and purchase date, and we’ll get a new copy to you as soon as possible!

Question : How often will the eBook be updated?

Answer : We plan to release at least three updates per year, adding the latest scam information and other important details. Each update will have a new version number (e.g., v1.2, v1.3, v1.4) so you can easily check if you have the latest version.

If you’d like to be notified about updates, join our Mailing List, and we’ll let you know when a new version is available. Your purchase includes 3 to 4 years of updates, and after this time if a major revision is needed, there may be a small upgrade fee—we’ll always keep you informed if anything changes.

Question : I have a great idea for an eBook! How can I share it with you?

Answer : We’d love to hear your idea! Feel free to reach out via email or the Contact Us page. While we can’t guarantee anything, we’ll definitely consider it. Thanks!

Question : I noticed some mistakes in the eBook or have suggestions. How can I share them with you?

Answer : Great catch! We truly appreciate your keen eye. While we put a lot of care into creating this eBook, sometimes things slip through, and your feedback helps us improve. Feel free to email us or reach out via the ‘Contact Us’ page to let us know. Thanks!

If you don’t see the answer to your question here, feel free to email us or use the ‘Contact Us’ page. We’ll do our best to respond as soon as possible. Thanks!

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